Shipping and Returns

SHIPPING & RETURNS

SHIPPING POLICY

  1. Shipping Methods

Orders are shipped via USPS or UPS, depending on the shipping option selected at checkout. Most orders ship within 1–3 business days. Delivery times may vary based on destination, carrier delays, weather conditions, and other factors beyond our control.

  1. Order Processing

Orders are typically processed within 1–2 business days after payment is received and verified. Orders placed on weekends or holidays will be processed on the next business day.

  1. Shipping Rates

We offer FREE standard shipping on all orders over $100. Shipping charges for orders under $100 and expedited shipping options will be calculated at checkout.

  1. Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information so you can monitor the status of your shipment.

  1. In-Store Pickup

We offer free in-store pickup at our Covington, Louisiana location. Simply select "In-Store Pickup" during checkout. You will receive an email notification when your order is ready for pickup. A valid photo ID may be required when collecting your order.

  1. Lost or Stolen Packages

Shoefflé is not responsible for packages that have been marked as delivered by the shipping carrier. If your package is lost or stolen after delivery, please contact USPS, Fed Ex, or UPS directly to file a claim. We are happy to assist by providing tracking information.

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RETURN POLICY

  1. Return Eligibility

We want you to love your purchase. If you are not completely satisfied, eligible items may be returned within 30 days of the delivery date for a refund or exchange.

To qualify for a return:

• Items must be unworn, unused, and in original condition.
• Original tags must be attached.
• Items must be accompanied by the original receipt or proof of purchase.
• Shoes must be returned in their original shoe box.
• The shoe box must not be used as the shipping container.

Returns that do not meet these requirements may be refused.

  1. Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance merchandise
• Gift cards
• Special order items
• Items showing signs of wear
• Items returned without original packaging

  1. In-Store Returns

Online purchases may be returned free of charge at our store. Simply bring your item(s) and proof of purchase, and our team will be happy to assist you.

  1. Return Shipping

To initiate a return by mail, please contact our customer service team at shoeffle@yahoo.com.

If you choose to use a prepaid Shoefflé return label, $9.95 will be deducted from your refund amount to cover return shipping and handling.

Customers may also return items using their own shipping carrier at their expense.

Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part.

  1. Refund Processing

Once your return is received and inspected, refunds will be processed within 3 business days to the original form of payment.

Please note that shipping charges are non-refundable. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your account.

  1. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team.

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

  1. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue through a replacement, exchange, or refund.

  1. Return Address

Shoefflé

228 N. Columbia Street

Covington, LA 70433

Questions?

Our customer service team is happy to help.

Email: shoeffle@yahoo.com

Phone: (985) 898-6465

Thank you for shopping with Shoefflé!